Terms of Use

These Terms of Use ("Terms") govern your access to and use of the websites, forms, webinars, assessments, communications, and other online services operated by OptiME Health (collectively, the "Services").

Effective date: September 4, 2026

1. Acceptance of these Terms

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of another person or organization, you represent that you have authority to bind them.

2. Eligibility and availability

You must be at least 18 years old and legally able to enter into an agreement to use the Services. Clinical services are available only where OptiME and its clinicians are appropriately authorized to provide them. Website access, webinar registration, an assessment result, or a consultation does not guarantee acceptance as a patient, treatment eligibility, a prescription, or availability in your state.

3. Educational information, not medical advice

Content concerning metabolism, hormones, nutrition, exercise, supplements, peptides, medications, or other health topics is provided for general education. It is not a diagnosis, treatment plan, prescription, or substitute for advice from a qualified clinician who has evaluated you. Never disregard professional medical advice or delay seeking care because of website or webinar content.

Medication and treatment decisions, including decisions involving GLP-1 medications, hormone therapy, or peptides, require an appropriate clinical evaluation and are made at the independent professional judgment of a licensed clinician. No particular medication or outcome is promised.

4. No clinician-patient relationship through the public site

A clinician-patient relationship is established only after applicable onboarding requirements are completed and a licensed OptiME clinician expressly accepts you for care. Public forms, assessments, webinars, emails, text messages, marketing calls, and scheduling interactions do not by themselves establish that relationship.

5. Accounts and accurate information

If an account is provided, you are responsible for safeguarding your credentials and for activity under your account. You agree to provide accurate, current information and to notify us promptly of unauthorized use. Do not submit information about another person without authority to do so.

6. Communications

By providing contact information, you authorize us to respond to your request using appropriate channels. Marketing and automated text messages will be sent only as permitted by law and according to the consent presented when you enroll. SMS consent is optional and is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

7. Purchases and clinical-service terms

Any purchase, program enrollment, subscription, laboratory service, telehealth service, prescription service, refund, cancellation, rescheduling, or guarantee may be governed by additional written terms presented before purchase or onboarding. Those additional terms control if they conflict with these public Terms for the applicable service.

Insurance reimbursement, HSA/FSA eligibility, laboratory coverage, and medication coverage depend on individual plans and circumstances and are not guaranteed. You are responsible for confirming coverage and financial eligibility with your plan administrator.

8. Results and testimonials

Health and wellness outcomes vary by person. Testimonials describe individual experiences and do not represent or guarantee that anyone else will achieve the same or similar results. References to goals, expected timelines, or program frameworks are not promises of a specific clinical, physical, financial, or other outcome.

9. Acceptable use

You may not:

• use the Services unlawfully, fraudulently, or to harm another person;
• attempt to gain unauthorized access to systems, accounts, or data;
• introduce malicious code, scrape the Services at scale, interfere with operation, or circumvent security;
• impersonate another person or misrepresent your affiliation;
• copy, distribute, sell, or commercially exploit protected content except as expressly permitted; or
• use educational materials to provide medical advice or services without appropriate authorization.

10. Intellectual property

The Services and their text, graphics, videos, courses, protocols, trademarks, logos, and other content are owned by or licensed to OptiME and are protected by applicable intellectual-property laws. OptiME Health, OptiME, OptiME Sculpt, CORE8, and associated marks and materials may not be used without written permission. We grant you a limited, revocable, non-transferable license to access the Services for your personal, noncommercial use.

11. Feedback and submissions

If you voluntarily provide non-confidential feedback or suggestions, you permit us to use them without restriction or compensation. This does not authorize us to publicly use identifiable patient information, protected health information, a testimonial, image, or likeness without any authorization required by law.

12. Third-party services and links

The Services may link to or integrate with third-party websites, scheduling tools, video platforms, payment processors, or communications providers. We do not control and are not responsible for third-party content, availability, privacy, security, or practices. Your use of them may be governed by separate terms.

13. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PUBLIC-FACING SERVICES AND THEIR CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." OPTIME DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTIME AND ITS OWNERS, CLINICIANS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE PUBLIC-FACING SERVICES. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LEGALLY BE LIMITED, OR ALTERS RIGHTS OR OBLIGATIONS UNDER A SEPARATE CLINICAL-SERVICES AGREEMENT.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless OptiME and its personnel from third-party claims, losses, and reasonable expenses arising from your unlawful misuse of the Services, violation of these Terms, or infringement of another person's rights.

16. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute concerning the public-facing Services that is not governed by a separate agreement will be brought in the state or federal courts located in [COUNTY], Florida, and the parties consent to their jurisdiction. Applicable consumer protections remain unaffected.

17. Changes and termination

We may modify or discontinue all or part of the Services and may update these Terms. The revised Terms become effective when posted unless a later date is stated. We may suspend access for conduct that violates these Terms or threatens the Services or others.

18. General provisions

If a provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, or transfer of the Services. These Terms and incorporated policies are the entire agreement concerning the public-facing Services, subject to any separate service agreement.

19. Contact us

OptiME Health
Email: [email protected]
Phone: +1 (714) 422-5376